In my current role, I spearhead comprehensive training programs for customers and partners, focusing on troubleshooting best practices and company regulations related to after-sales service of solar equipment, including inverters, loggers, transformers, and batteries. My expertise extends to analyzing equipment performance, leveraging theoretical designs of PV panels, inverter design, and power electronics principles. This includes indepth knowledge of DC/DC converters, DC/AC converters, and AC/DC converters, ensuring optimal integration and functionality within various electrical installations. I am adept at assessing the efficiency and reliability of these components, contributing to the overall performance and sustainability of solar power systems. Furthermore, I possess a deep understanding of communication networks and technologies utilized by inverters, including RS485, PLC, Mbus, WiFi, LAN, WAN, and Modbus protocols. My role involves the meticulous analysis and troubleshooting of these networks to maintain seamless operation and connectivity. Additionally, I am committed to enhancing team performance metrics, such as KPIs and SLAs, while ensuring the highest standards of quality assurance and cybersecurity in our technical assistance services for Brazilian customers. My role also involves training new engineers, equipping them with both technical and soft skills essential for comprehending customer needs and addressing reported issues effectively, considering market trends, customer priorities, and company standards.